Review the terms for using Ouros, canceling future renewals and requesting a refund. Your first subscription payment has a 14-day money-back guarantee.
Updated October 25, 2026
Terms
Using Ouros
These policies cover the Ouros application and Ouros Studio. Studio subscriptions are purchased separately. Use the services only for work you are authorized to perform, and follow the permissions and spending limits that apply to your account and connected providers.
Your account and content
Keep your account and credentials secure. You retain ownership of the content you provide. You authorize the processing needed to deliver the features you choose, including sending the necessary data to providers you connect. Review instructions and permissions before approving actions that affect your files, accounts or spending.
Subscriptions and purchases
The plan, price, billing period and included usage shown at checkout apply to your purchase. Purchased prepaid credits and subscription allowances are separate. You can cancel future subscription renewals at any time through your billing controls or by contacting support. Canceling renewal does not itself request a refund or delete your account.
Service and account safety
We may restrict access to address abuse, unauthorized use or a security risk. Contact support if you believe access was restricted in error. Nothing in these policies limits rights you have under applicable law.
Refunds and cancellation
14-day first-payment guarantee
Your first subscription payment is covered by a 14-day money-back guarantee. Request a refund within 14 days of that payment. Renewal payments are not covered by this first-payment guarantee. The same policy applies to separately purchased Ouros Studio subscriptions.
Purchased prepaid credits
Unused purchased prepaid credits are refundable when requested within 30 days of purchase. The refundable amount is the unused portion of that purchase. Credits already used are not refundable under this policy; free or promotional credits have no purchased amount to refund.
How to request a refund
Email hello@ouros.md with the subject “Refund request”. Include your account email, the product, payment date and receipt or transaction reference. Do not send a password, API key or full card number. Support reviews the request and confirms the outcome. Opening the email draft does not submit a request; you must send it.
Stripe Managed Payments
For transactions handled through Stripe Managed Payments, you can also request help through Link or the support route on your receipt. Stripe may independently issue refunds under its applicable rules, including to resolve disputes. Our policy does not restrict Stripe’s own refund decisions or your statutory rights.
Transactions handled through Stripe Managed Payments follow Stripe’s applicable rules, including its own refund and dispute handling. Our policy does not restrict Stripe’s refund decisions.
Records kept for legal obligations
Records needed for payment reconciliation, receipts, taxes, refunds, disputes and other accounting and legal obligations are kept for those purposes, as are limited security and audit records. They do not keep your cloud workspace available.
Access, correction and deletion
Send access, correction, privacy and deletion requests to hello@ouros.md. Nothing in these policies limits rights you have under applicable law.
Contact hello@ouros.md for product support, refunds, privacy or account deletion. Use your account email and identify the product and request. Put “Security” in the subject for a security report. Do not include passwords, recovery codes, API keys or payment-card details. Email links on this page open your email application; they do not submit a form or create an automatic deletion or refund.