Terms for using Ouros, our refund guarantees, and how to request access to or deletion of your cloud data.
Updated October 25, 2026
Terms
Using Ouros
These policies cover the Ouros application and Ouros Studio. Studio subscriptions are purchased separately. Use the services only for work you are authorized to perform, and follow the permissions and spending limits that apply to your account and connected providers.
Your account and content
Keep your account and credentials secure. You retain ownership of the content you provide. You authorize the processing needed to deliver the features you choose, including sending the necessary data to providers you connect. Review instructions and permissions before approving actions that affect your files, accounts or spending.
Subscriptions and purchases
The plan, price, billing period and included usage shown at checkout apply to your purchase. Purchased prepaid credits and subscription allowances are separate. You can cancel future subscription renewals at any time through your billing controls or by contacting support. Canceling renewal does not itself request a refund or delete your account.
Service and account safety
We may restrict access to address abuse, unauthorized use or a security risk. Contact support if you believe access was restricted in error. Nothing in these policies limits rights you have under applicable law.
Refunds and cancellation
14-day first-payment guarantee
Your first subscription payment is covered by a 14-day money-back guarantee. Request a refund within 14 days of that payment. Renewal payments are not covered by this first-payment guarantee. The same policy applies to separately purchased Ouros Studio subscriptions.
Purchased prepaid credits
Unused purchased prepaid credits are refundable when requested within 30 days of purchase. The refundable amount is the unused portion of that purchase. Credits already used are not refundable under this policy; free or promotional credits have no purchased amount to refund.
How to request a refund
Email hello@ouros.md with the subject “Refund request”. Include your account email, the product, payment date and receipt or transaction reference. Do not send a password, API key or full card number. Support reviews the request and confirms the outcome. Opening the email draft does not submit a request; you must send it.
Stripe Managed Payments
For transactions handled through Stripe Managed Payments, you can also request help through Link or the support route on your receipt. Stripe may independently issue refunds under its applicable rules, including to resolve disputes. Our policy does not restrict Stripe’s own refund decisions or your statutory rights.
We process account and contact details, sign-in and security records, cloud content you choose to store or process, connected-service details, activity and usage records, billing information and support correspondence. Website visits can also generate operational request data, and we count page visits and page speed with Vercel Web Analytics, which does not use cookies. Cookies and browser storage support sign-in, security and saved preferences.
Why data is processed
We use this information to authenticate you, deliver the features you request, manage usage and purchases, answer support requests, and protect the service. Hosting, authentication, payment and other service providers process the information needed for their role. A provider you connect receives the data needed for the feature you use and applies its own policies to data it independently controls.
Your cloud data and local files
Cloud features process the information you choose to send to them. Files kept only on your devices remain under your control. Deleting your cloud account does not erase your device files, local vaults, local backups, or files in your own repositories and third-party accounts.
Access and corrections
Account settings provides a download of available gateway-owned records with an explicit coverage list. That export does not include independent Studio projects, private repository files, encrypted run content or device-local files. Email hello@ouros.md for other access, correction or privacy requests, identifying the relevant product. We verify your authority before disclosing or changing account data.
Billing retention
Account deletion does not erase records we need for payment reconciliation, receipts, taxes, refunds, disputes or other accounting and legal obligations. Payment providers may separately retain transaction records under their own obligations. These records are kept for the applicable purpose and requirements; they do not keep your cloud workspace available.
Security retention
Limited security, access, anti-abuse and audit records may be retained when needed to investigate incidents, prevent misuse, resolve disputes or meet legal obligations. Access to retained records is restricted to those purposes. Retention depends on the record and obligation; contact support for information about records associated with your account.
Using Ouros creates activity and usage records, sign-in and security records, and billing records. Website visits can also generate operational request data, and we count page visits and page speed with Vercel Web Analytics, which does not use cookies. Cookies and browser storage support sign-in, security and saved preferences.
How records are used
These records authenticate you, deliver the features you request, manage usage and purchases, answer support requests and protect the service.
What stays on your device
Files kept only on your devices remain under your control. Cloud features process the information you choose to send to them.
Questions about your records
Email hello@ouros.md to ask about the records associated with your account. We verify your authority before disclosing account data.
Transactions handled through Stripe Managed Payments follow Stripe’s applicable rules, including its own refund and dispute handling. Our policy does not restrict Stripe’s refund decisions.
Records kept for legal obligations
Records needed for payment reconciliation, receipts, taxes, refunds, disputes and other accounting and legal obligations are kept for those purposes, as are limited security and audit records. They do not keep your cloud workspace available.
Access, correction and deletion
Send access, correction, privacy and deletion requests to hello@ouros.md. Nothing in these policies limits rights you have under applicable law.
Email hello@ouros.md from the address associated with your account, with the subject “Account deletion”. Identify the products to delete, including Ouros Studio if applicable. Download anything you want to keep first. This is a manual support process: opening the draft or sending an email does not itself delete data, disable access or mean that the request has been accepted.
Acceptance immediately disables cloud access
After verifying that you are authorized to delete the account, support confirms acceptance and disables cloud access immediately. The acceptance confirmation states the acceptance time, the seven-day cancellation deadline and the 30-day deletion deadline. Both periods start when the verified request is accepted.
Seven days to cancel and recover
You can cancel the deletion request and request recovery within seven days of acceptance by replying to the same support conversation. Support verifies your authority before restoring cloud access. After that window, permanent deletion can proceed and recovery is no longer guaranteed.
Cloud content deleted within 30 days
Unless you cancel during the seven-day window, your cloud content is deleted within 30 days of acceptance. Local files remain your responsibility. Billing and security records are handled separately as described above. A deletion request does not itself refund previous payments; use the refund process for an eligible purchase. To stop future renewal, use your billing controls or ask support as part of your request.
Contact hello@ouros.md for product support, refunds, privacy or account deletion. Use your account email and identify the product and request. Put “Security” in the subject for a security report. Do not include passwords, recovery codes, API keys or payment-card details. Email links on this page open your email application; they do not submit a form or create an automatic deletion or refund.