Privacy

Information used to provide the service

We process account and contact details, sign-in and security records, cloud content you choose to store or process, connected-service details, activity and usage records, billing information and support correspondence. Website visits can also generate operational request data, and we count page visits and page speed with Vercel Web Analytics, which does not use cookies. Cookies and browser storage support sign-in, security and saved preferences.

Why data is processed

We use this information to authenticate you, deliver the features you request, manage usage and purchases, answer support requests, and protect the service. Hosting, authentication, payment and other service providers process the information needed for their role. A provider you connect receives the data needed for the feature you use and applies its own policies to data it independently controls.

Your cloud data and local files

Cloud features process the information you choose to send to them. Files kept only on your devices remain under your control. Deleting your cloud account does not erase your device files, local vaults, local backups, or files in your own repositories and third-party accounts.

Access and corrections

Account settings provides a download of available gateway-owned records with an explicit coverage list. That export does not include independent Studio projects, private repository files, encrypted run content or device-local files. Email hello@ouros.md for other access, correction or privacy requests, identifying the relevant product. We verify your authority before disclosing or changing account data.

Billing retention

Account deletion does not erase records we need for payment reconciliation, receipts, taxes, refunds, disputes or other accounting and legal obligations. Payment providers may separately retain transaction records under their own obligations. These records are kept for the applicable purpose and requirements; they do not keep your cloud workspace available.

Security retention

Limited security, access, anti-abuse and audit records may be retained when needed to investigate incidents, prevent misuse, resolve disputes or meet legal obligations. Access to retained records is restricted to those purposes. Retention depends on the record and obligation; contact support for information about records associated with your account.

What is recorded

Using Ouros creates activity and usage records, sign-in and security records, and billing records. Website visits can also generate operational request data, and we count page visits and page speed with Vercel Web Analytics, which does not use cookies. Cookies and browser storage support sign-in, security and saved preferences.

How records are used

These records authenticate you, deliver the features you request, manage usage and purchases, answer support requests and protect the service.

What stays on your device

Files kept only on your devices remain under your control. Cloud features process the information you choose to send to them.

Questions about your records

Email hello@ouros.md to ask about the records associated with your account. We verify your authority before disclosing account data.

Request and verification

Email hello@ouros.md from the address associated with your account, with the subject “Account deletion”. Identify the products to delete, including Ouros Studio if applicable. Download anything you want to keep first. This is a manual support process: opening the draft or sending an email does not itself delete data, disable access or mean that the request has been accepted.

Acceptance immediately disables cloud access

After verifying that you are authorized to delete the account, support confirms acceptance and disables cloud access immediately. The acceptance confirmation states the acceptance time, the seven-day cancellation deadline and the 30-day deletion deadline. Both periods start when the verified request is accepted.

Seven days to cancel and recover

You can cancel the deletion request and request recovery within seven days of acceptance by replying to the same support conversation. Support verifies your authority before restoring cloud access. After that window, permanent deletion can proceed and recovery is no longer guaranteed.

Cloud content deleted within 30 days

Unless you cancel during the seven-day window, your cloud content is deleted within 30 days of acceptance. Local files remain your responsibility. Billing and security records are handled separately as described above. A deletion request does not itself refund previous payments; use the refund process for an eligible purchase. To stop future renewal, use your billing controls or ask support as part of your request.

Contact hello@ouros.md for product support, refunds, privacy or account deletion. Use your account email and identify the product and request. Put “Security” in the subject for a security report. Do not include passwords, recovery codes, API keys or payment-card details. Email links on this page open your email application; they do not submit a form or create an automatic deletion or refund.